What to Do When You Can’t Pay Your Central Electric Bill
Central Electric Cooperative is an energy company headquartered in Parker, PA. The cooperative was originally started in 1937. Pennsylvania is known for long, cold winters and hot, humid summers, so paying your electric bill can be difficult during peak seasons.
How to Pay the Bill
If you need to pay your Central Electric Cooperative bill, choose one of the following options.
Pay online: After registering for online account access, you can pay your Central Electric Cooperative bill online at https://ebill.central.coop/css/. Credit card payments are accepted online.
Pay by phone: Call customer service at 1-800-521-0570 to process your payment by phone.
Pay by mail: Checks and money orders can be sent via mail to:
Central Electric Cooperative
PO Box 329
Parker, PA 16049
Pay with BillFloat: BillFloat accepts payments up to $200 for Central Electric Cooperative customers at https://www.billfloat.com/pay_a_bill/utilities/Central%20Electric%20Cooperative%20Inc?step=step_one
Questions About Your Billing Statement or Account?
If you have questions or concerns about fees or charges listed on your Central Electric Cooperative account, contact the customer service department at 1-800-521-0570. You can also view information on rates and fees from the rates page at http://www.central.coop/about-cec/rates/.
How the Penalty Fees Work
Penalty fees for Central Electric Cooperative are listed on the rates page. Fees charged by the company include:
Late payment fee: 1% of the past due balance – no less than $1
There is a reconnect fee in addition to the late payment fee, but the amount of the fee is not listed in the bylaws, member documentation or on the rates page.
I Can’t Make a Payment
If you are having trouble making your payment by the due date listed on your bill, contact the customer service department at 1-800-521-0570 to see if you qualify for assistance. Energy assistance from Central Electric Cooperative comes from:
Family Fund: Provides energy payment assistance to residents. Contact the central office in your account.
- Allegheny County: 1-412-350-3911
- Armstrong County: 1-724-548-3408
- Butler County: 1-724-287-5532
- Clarion County: 1-814-797-0286
- Forest County: 1-814-755-3552
- Venango Countya: 1-814-432-9767
LiHEAP: LiHEAP is also available to customers of Central Electric Cooperative. LiHeap contacts are also available for each county provided electricity by Central Electric Cooperative.
- Allegheny County: 1-800-851-3838
- Armstrong County: 1-800-543-5105
- Butler County: 1-724-284-8855
- Clarion County: 1-800-253-3488
- Forest County: 1-800-876-0645
- Mercer County: 1-800-747-8405
- Venango County: 1-877-409-2421
Will They Worth With Me to Pay My Bill?
There appears to be several programs in place to help PA residents find assistance with energy bills. Do you have experience with any of the energy assistance programs or with Central Electric Cooperative?
